Why are flex operators afraid of AI? 

AI—it’s the buzzword on everybody’s lips (and has been for at least two years). And yet, many flex businesses remain afraid of it. If operators embraced these two letters as enthusiastically as their tenants pronounced them, they’d likely be swimming in leads. In a sector where speed and efficiency are paramount, artificial intelligence isn’t just a futuristic tool; it’s a game-changer for lead gen.

Companies purpose built for flex operators like Uniti AI are demystifying the enigma, helping operators debunk AI as an abstract, intangible and all-too techy tool, and to start appreciate it’s reality- that is, as an easy-to-implement, accessible solution to supercharge engagement and conversion. Here’s how harnessing a specialised AI platform might help you boost your inbound sales.

AI Adoption: 2025 is The Tipping Point

McKinsey recently noted that while 2023 was the year the world discovered generative AI, 2024 marked the year where businesses began to unlock its tangible value. In this light, 2025 represents a critical tipping point: Operators who hesitate to embrace AI risk lagging hopelessly behind in a sector where speed, efficiency, and customer service are paramount.

The advent of AI conversational agents has already reshaped the business landscape. Businesses can now provide instantaneous, personalised responses to every customer, 24/7, regardless of volume or communication channel. This is pivotal for flex operators– the ability to engage customers immediately and effectively is now possible, with AI SDRs (Sales Development Representative) working tirelessly around the clock to lock-in every lead.

As flexible office operators compete in an arms race for clients, AI isn’t an optional add-on; it’s a powerful ally. One ally in particular to have on your side, is Uniti AI. Trusted by workspace heavyweights like Regus/IWG, Orega, X+Why, Newlfex, Venture X, Upflex, and infinitSpace, amongst many others, Uniti AI is helping flex businesses streamline inbound sales and supercharge lead conversion.

It’s Lead Management platform is designed for operators handling mid-to-high inbound volumes, offering an efficient model to instantly engage, qualify, and convert leads. By slashing response times and reducing costs, Uniti AI ensures operators stay competitive in an increasingly crowded marketplace.

Francesco De Camilli, Co-founder and CEO of Uniti AI and a veteran of over 11 years in flexible workspace and technology, tells Flex and The City:

"I've never seen such an immediate sales unlock for flex operators as AI agents engaging and following up with leads 24/7. On average, we're seeing a 10-point increase in conversion rates—truly dazzling results.”

Why Speed Matters

We all know that a speedy response= a happy lead. The numbers don’t lie: in sales, the first responder wins 26% of the time. That’s twice as often as the second responder and six times more than the eighth. With this logic, Uniti AI eliminates the lag, reducing lead engagement times to just 90 seconds and boosting conversion rates by typically 20%.

Of course, many operators will continue to rely on traditional lead management. But such systems are slow and inefficient— stuck in 9–5 office hours, with slow >3-hour response times, inconsistent follow-ups, and a heavy reliance on email. Uniti AI flips the script with 24/7 engagement, lightning-fast responses, AI-powered lead qualification, and reliable follow-ups on channels your leads actually use- think SMS, WhatsApp and email. It’s fast, smart, and built for the win.

Out-of-the-Box and Customisable

Designed to work straight out of the box, Uniti AI’s virtual agents come 80% pre-configured and ready to roll, with the remaining 20% easily customisable to meet an operator’s specific sales flow and routing criteria. Whether you’re on Gmail, Outlook, Salesforce, HubSpot, or Microsoft Dynamics, Uniti AI slides seamlessly into your existing systems for an effortless setup.

Operator onboarding is refreshingly simple: create an AI assistant, customise the sales process, define routing and objectives, upload your data, and launch. From there, Uniti AI optimises continuously to refine results and boost performance.

But it’s not just about quick wins. This type of software is built for the full sales journey. Operators not only engage and qualify their leads on autopilot but customise their lead routing too. The software intelligently directs leads to their online booking portal, a scheduled call or tour, or an email hand-off with their team—easily integrating with the company’s workflow and aligning with each lead’s specific needs.

Beyond capturing new inquiries, Uniti AI has re-engagement on lock. Its personalised outreach campaigns breathe life into inactive prospects, reigniting interest and creating new opportunities. Combined with persistent, timely follow-ups (from initial contact to final scheduling), Uniti AI keeps your pipeline full and moving, 24/7 ensuring no leads fall through the cracks.

Why the fear?

Perhaps it’s the misconception that AI is too complex, too costly, or too disruptive to implement. But in flex, those fears are unfounded. AI-powered platforms are turning  the "speed to lead" challenge into a competitive advantage for operators, delivering not just advanced technology but tangible results- instantly, effectively, and at scale.

By offering an intuitive, customisable solution, Uniti AI demystifies AI and empowers operators to reap its benefits with minimal hassle. The question isn’t why operators are afraid of AI but why wait any longer to adopt it?

To hear directly from one of Uniti AI's clients, click here